December 2, 2023

Purchased Vehicle

Vehicle purchased from Autoland of West Inc DBA Palm Beach Eurocars

December 8, 2023

Vehicle Delivered

December 9, 2023

First Drive - 2 Errors Thrown

The day after taking delivery of the vehicle, these 2 errors appeared on the dash and the vehicle went into limp mode

January 24, 2024

Diagnosed at Mercedes Benz of Ft Walton Beach

Main error being thrown – P072000 – The rpm sensor “Output shaft” has an electrical fault.

Mercedes Benz of Ft Walton recommends replacement of entire transmission

April 9, 2024

Dropped off for repairs at Mercedes Benz of Walnut Creek

April 23, 2024

Transmission Replacement Complete

July 1, 2024

Returned to Mercedes Benz of Walnut Creek

The same 2 errors began appearing again, so the vehicle was returned to Mercedes Benz of Walnut Creek for diagnostics.

July 3, 2024

Picked Up Vehicle

The technicians were unable to recreate the issue and no service was performed.

July 6, 2024

Towed to Mercedes of Beverly Hills

While driving to Los Angeles, the same 2 errors were thrown again. This time, the vehicle would not go into drive and had to be towed to Mercedes Benz of Beverly Hills.

August 12, 2024

Picked Up From Mercedes Benz of Beverly Hills

After being at the dealership for 1 month, the vehicle was picked up. The transmission installation at Mercedes Benz of Walnut Creek was not done correctly and Mercedes Benz of Beverly Hills attempted to repair it under a repair warranty.

August 12, 2024

Towed to Mercedes Benz of San Luis Obispo

2 hours after picking up the vehicle, while driving back from Los Angeles, the same 2 errors were thrown again. The vehicle needed to be towed to San Luis Obispo.

 

Vehicle Towed from Mercedes Benz of San Luis Obispo to Mercedes Benz of Walnut Creek

Mercedes Benz of Walnut Creek advised to bring the vehicle there for another diagnostic. Initial diagnostic from Mercedes Benz of San Luis Obispo indicates the vehicle was released with 2 quarts of transmission fluid missing, possibly causing further damage to the transmission.